Privacy Policy

1. Overview

Dwello ADU Inc. ("Dwello," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit dwelloadu.com, contact us, or interact with our SMS communications regarding our design-build ADU services in Orange County, California.

2. Information We Collect

Information you provide: When you fill out a consultation form, configure an ADU, contact us by phone or email, or opt in to SMS communications, we collect your name, phone number, email address, city/property address, and any message you submit.

Usage data: We automatically collect certain information when you visit our website, including your browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This data is used solely to improve our website experience.

Analytics & session data: We use Microsoft Clarity and Google Analytics to understand how visitors interact with our website, including approximate geographic location (derived from IP address), traffic source, pages visited, and on-page behavior such as clicks, scrolling, and mouse movement (recorded by Clarity as anonymized session replays). Neither tool captures text entered into form fields. This data helps us improve site usability and is not used for advertising. Learn more at Microsoft's Clarity Privacy Statement and Google's Privacy Policy.

Cookies: We use essential cookies to maintain site functionality, plus analytics cookies from Microsoft Clarity and Google Analytics as described above. We do not use third-party advertising cookies or sell your data to advertisers.

3. How We Use Your Information

We use the information we collect to respond to your inquiries, schedule site visits and consultations, provide information about our ADU design and construction services, send project-related updates and follow-up communications, and improve our services. We do not sell, trade, or rent your personal information to third parties.

4. SMS Communications

By providing your phone number, you consent to receive SMS text messages from Dwello ADU Inc. regarding our services, appointment reminders, and project updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as CRM or email/SMS platforms), strictly for that purpose and bound by confidentiality agreements. We may also disclose information when required by law.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us at info@dwelloadu.com.

7. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request deletion of that information, and opt out of any sale of personal information. To exercise these rights, contact us at info@dwelloadu.com.

9. Contact Us